Terms & Conditions
Overview
These Terms & Conditions govern your use of the Milou website and services. By accessing our website or making a purchase or booking, you agree to be bound by these terms.
If you do not agree, please do not use our website.
Products
All Milou pieces are designed with care and many are handmade. As a result, slight variations in color, size, or finish may occur—this is part of their unique character.
We reserve the right to:
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Modify or discontinue products at any time
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Limit quantities available for purchase
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Refuse or cancel orders at our discretion
Pricing & Payments
All prices are listed in CAD unless otherwise stated.
We reserve the right to update pricing at any time without notice.
Payments are processed securely through third-party providers. By placing an order, you agree to provide accurate and complete payment and billing information.
Shipping
All prices are listed in CAD unless otherwise stated.
We reserve the right to update pricing at any time without notice.
Shipping timelines and options are outlined in our Shipping & Returns Policy.
Please note:
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Free shipping within Canada may be sent without tracking
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Milou is not responsible for lost, stolen, or delayed packages, especially for untracked shipments
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Customers are responsible for any customs duties or import fees for international orders
Returns & Exchanges
Please refer to our Shipping & Returns Policy for full details.
In summary:
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Jewelry items are final sale
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Accessories may be returned or exchanged within 14 days, subject to conditions
Services (Workshops & Permanent Jewelry)
By booking or participating in any Milou service, including permanent jewelry and workshops, you agree to the following terms.
Appointments & Bookings
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Payment or deposit may be required to secure your booking
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Appointments are reserved specifically for you or your group
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Please arrive on time to ensure your full experience
Milou reserves the right to refuse service in cases of inappropriate behavior or failure to follow guidelines.
Cancellations & Rescheduling
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Changes must be made at least 24–48 hours in advance
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Deposits may be non-refundable
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No-shows or last-minute cancellations may result in loss of payment
Permanent Jewelry Disclaimer
Permanent jewelry is custom-fitted and welded for a seamless finish.
By choosing this service, you acknowledge that:
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The jewelry may break, stretch, or require removal over time
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Milou is not responsible for damage caused by daily wear, accidents, or improper care
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Removal may be necessary for medical procedures or personal reasons
Workshops
During workshops:
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Customers select their own materials and designs
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Guidance is provided, but results will vary
Milou is not responsible for:
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Damage to finished pieces after the workshop
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Minor injuries related to the use of tools
Health & Safety
By participating in services, you confirm that:
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You are able to safely participate
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You will follow all instructions provided
Milou is not responsible for allergic reactions, sensitivities, or injuries unless caused by negligence.
Custom & Personalized Pieces
All custom, made-to-order, or personalized items are final sale and cannot be returned or exchanged.
Intellectual Property
All content on this website, including images, branding, product designs, text, and graphics, is the property of Milou and may not be copied, reproduced, or used without permission.
Limitation of Liability
To the fullest extent permitted by law, Milou shall not be liable for any indirect, incidental, or consequential damages resulting from:
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The use of our website
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The purchase or use of our products
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Participation in our services
All products and services are provided “as is” without warranties, except where required by law.
Contact
If you have any questions about these Terms & Conditions, please contact us at: